Return & Exchange Policy

RETURN POLICY

If any Too Cute Dogs website purchase fails to meet your expectations, simply return your merchandise to us in its original and unused condition within 14 days of receipt for a full merchandise exchange or store credit.

Halloween Costume Exchange Policy

If your pet requires a different size of any Halloween Costume purchased from Too Cute Dogs, simply return the costume to us in its original and unused condition within 10 days of purchase for another size of the same costume. We apologize but we do not issue refunds and Halloween Costumes may only be exchanged for a different size of the same costume. Please note: Halloween Costumes purchased after October 15 are final sale and may not be returned or exchanged.

Holiday Exchange Policy
Any holiday gift purchased between November 15 and December 24 from Too Cute Dogs may be exchanged through January 31. All exchanges must be accompanied by a receipt. We apologize but we do not issue refunds and holiday apparel may only be exchanged for a different size of the same item until December 15. After December 15, all holiday apparel is final sale and may not be returned or exchanged. Holiday treats + toys are final sale and may not be returned or exchanged.

Please do not place a new order for the item(s) you would like in exchange. If you place a new order, your credit card will be charged for that order and you will be issued a store credit for your returned merchandise. Store credits are valid for one year from the issue date and can be used for store or website purchases. We absolutely guarantee your satisfaction.

We encourage you to measure your pet as accurately as possible, as we allow one complimentary exchange per item*. After one exchange, each exchange will incur a re-stocking and shipping + handling fee of $12 per item. Our apologies, but we do not issue refunds, cannot accept returns or exchanges for custom orders, and we cannot accept returns COD. We do not reimburse shipping charges.

*All exchanges for international orders will be charged an international shipping fee based on the items exchanged.

Please ship unused item and packing receipt to the following address:

Too Cute Dogs
Attention: Exchanges 

420 Warrenton Road
Henderson, NC 27537

On the packing receipt, please let us know the reason for the return and/or what you would like to exchange the merchandise for. For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.

Please note: We do not issue refunds for returned merchandise and cannot honor exchanges for any merchandise that is sent back to us after 30 days, has been used, or is not in its original new condition. All toys, furniture, beds, sale, personalized, custom, special occasion + formal wear and perishable items are final sale and cannot be exchanged or returned. We allow one complimentary exchange per item. After one exchange, each exchange will incur a re-stocking and shipping & handling fee of $12.